Terms and Conditions

Welcome to JA Trident Appliance Service!

By accessing this website, we assume you accept these terms and conditions. Do not continue to use JA Trident Appliance Service if you do not agree to take all of the terms and conditions stated on this page.

Service Appointments and Cancellations

By booking a service appointment, the customer agrees to the following terms:

• Appointments must be cancelled or rescheduled at least 24 hours in advance.

• If the customer fails to provide at least 24 hours’ notice for cancellation, or is not present at the scheduled time of service, a cancellation fee of $125 CAD will be charged.

• This fee covers the technician’s reserved time and travel costs.

Diagnostic and Repair Authorization

• The diagnostic fee is non-refundable once the technician has inspected the appliance.

• No repairs will be performed without the customer’s verbal or written approval of the estimate.

• Once approved, the customer agrees to pay the total amount for parts, labour, service fee, and applicable taxes.

• Prices are subject to change based on availability, supplier costs, or manufacturer updates.

Estimate Validity

• All repair estimates are valid for 7 days unless otherwise specified.

• Prices are subject to change based on supplier availability and cost fluctuations.

Diagnosis Limitations

• A diagnostic test identifies visible or testable issues at the time of inspection.

• Hidden or secondary issues may only become apparent after the initial repair or during further testing.

• Additional repairs may be required and billed separately.

Parts and Labour Warranty

• All replacement parts installed by our technicians are covered by a 30-day parts warranty, unless otherwise specified on the invoice.

• Labour is covered for 30 days from the date of service.

• The warranty applies only to the specific parts replaced and the corresponding service.

• If the problem recurs within the warranty period, the customer must contact us immediately to schedule an inspection.

Warranty Exclusions

The warranty does not apply in the following situations:

• The appliance has been misused, damaged, or modified after service.

• Any unauthorized repair attempts were made by the customer or a third party.

• The failure was caused by user negligence, including water damage, physical impact, power surge, or improper cleaning.

• If the installed part becomes damaged again due to the customer’s actions, the customer will be responsible for the full cost of a new part and labour.

Non-Returnable Parts

• Once a part has been installed in the customer’s appliance, it is considered used and therefore non-returnable and non-refundable.

• Special-order parts (custom or manufacturer-specific) are also non-refundable once ordered.

• Returned or cancelled orders before installation may be subject to a restocking fee of up to 25%.

Parts Sales Policy

All parts sales are final.

Once a part has been purchased — whether in-store, online, or over the phone — it is considered a final sale. No returns, exchanges, or refunds will be accepted under any circumstances, including:

• Incorrect part selection by the customer.

• Change of mind after purchase.

• Parts that have been installed, used, or damaged are not eligible for return.

Exceptions:

Only in cases of defective or damaged parts upon delivery (and verified by JA Trident Appliance Service within 24 hours of receipt) may a replacement be provided at our discretion.

Customers are responsible for verifying model numbers and part compatibility before purchase.

JA Trident Appliance Service is not liable for incorrect orders placed based on customer-provided information.

Payment Terms

• Payment is due immediately upon completion of service, unless otherwise agreed in writing.

• Accepted payment methods include cash, debit, credit card, or e-transfer.

• Accounts that remain unpaid after 30 days may be transferred to a third-party collection agency, and the customer will be responsible for all associated collection costs.

Service Coverage and Limitations

• Services are available only within our designated service areas across Ontario.

• We do not service commercial or industrial appliances unless specifically agreed upon.

• Any additional travel outside standard zones may incur extra charges.

Appointment Window Disclaimer

• Service time frames are estimated. Technicians may arrive within the provided time window depending on prior appointments and traffic conditions.

• Customers will be notified in case of any significant delay.

Customer Property and Data Protection

• We are not responsible for loss or damage to items stored inside the appliance during service.

• Any personal information collected (such as name, address, phone number, or email) will be used solely for scheduling and invoicing purposes and will not be shared with third parties, except as required by law.

Chargeback and Dispute Policy

• Customers agree not to initiate chargebacks without first contacting JA Trident Appliance Service to resolve the issue.

• In the event of a dispute, both parties will make reasonable efforts to reach an amicable resolution before pursuing external remedies.

Liability

• We are not liable for indirect, incidental, or consequential damages, including food loss, downtime, or inconvenience caused by appliance failure or service delay.

• The customer is responsible for ensuring safe and unobstructed access to the appliance prior to the technician’s arrival.

• We reserve the right to decline service if the working area is unsafe or unsanitary.

Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario, Canada. All disputes will be handled in accordance with applicable provincial consumer protection regulations.

Acceptance of Terms

By scheduling a service appointment, approving a repair, making a purchase, or submitting payment (in part or in full), the customer acknowledges and agrees to these Terms and Conditions.